Frequently Ask Questions

We're always here to help with any questions or concerns you may have. 🌴 Feel free to reach out to us at Support@Lucasislander.com. Just click the link and send us a message, or give us a call at 833-824-0502. We're ready to bring a wave of support your way!

Once your package arrives, you'll receive an email within 10 days inviting you to share your thoughts about your product. 🌴 Your feedback is like a refreshing sea breeze to us, and we’d love to hear from you

It’s as easy as a day at the beach! Simply choose your design or style from the main drop-down menu on the product page. Then click "Add to Cart" and follow the steps to complete your order. You’ll receive a confirmation email with your order details right away. 🌊

Just like spotting a ship on the horizon, tracking your order is easy! Within 4-10 days, you’ll receive a shipping confirmation email. In this email, you’ll find a "View Order" button that takes you directly to live tracking updates. Once on the tracking page, click on "Track Your Package" to follow your order’s journey. 🌊📦

Absolutely! Just contact our Customer Support and we’ll handle your cancellation or modification request with the care of a beachcomber. 🏝️

Please note, we can process cancellation or modification requests if they’re made within 12 hours of placing your order. After 12 hours, your order will be in production and it will be too late to make changes.

Our Customer Support team is available 24/7 to assist you. If you email us with a cancellation or modification request, it won’t be confirmed until you hear back from our team.

Our Customer Support team is on deck 24/7 to assist you! If you emailed to cancel or change your order, please note that it won’t be confirmed until you hear back from our team.

If you receive a shipment notification after requesting a cancellation, contact us immediately at Contact Us.

Can’t find your confirmation email in your inbox? Make sure to check your spam folder or verify that you entered the correct email address at checkout.

Still no luck? Don’t worry! Just Contact Us and we’ll resend it in a splash.

We’re an online retailer specializing in custom-designed apparel and products, perfect for that island vibe! 🏝️

By supplying print-on-demand and shipping directly from the manufacturer to you, we cut out the middlemen, mark-ups, and extra charges. This means you get high-quality merchandise at great prices.

Want to learn more about our brand? Check out our About Us page!

We’ve partnered with top-rated manufacturers to bring you high-quality products crafted from premium materials.

Our clothing, accessories, and footwear are designed for comfort, style, and durability, so you can enjoy the best of all worlds.

For more details about our products and materials, visit our product sourcing page or check out the Product Details on any of our product pages. 🌊👕👟

Ordering online can be like navigating uncharted waters, but we make it easy. Before you place an order, be sure to check our Sizing Chart provided on our product pages. This way, you can find the perfect fit and enjoy your island-inspired gear with confidence! 🌊👕

Islander offers a 100% satisfaction guarantee! We carefully inspect all of our products for quality and will reprint any flawed apparel, damaged items, poor-quality printing, or incorrect items free of charge.

For more details, please check out our Return and Refund Policy

We make it easy to shop with us! Yes We Vibe accepts Visa, Mastercard, AMEX, Discover, Shop, Apple Pay and Paypal.

All prices in our store are in US dollar currency.

Just after your order has been successfully placed.

At Islander, we adhere to the highest industry standards to protect your personal information when you checkout and purchase from our online store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored. 🔒

Our store offers the best deals!

On the first page of the checkout, you’ll find a box to enter your discount code. Be sure to click ‘Apply’. Once the discount code has been applied successfully, you’ll see the total discount before making your payment.

Note: Promo and discount codes are not stackable, so you can only use one per order. We suggest making separate purchases if you want to use multiple discount codes.

If you were unable to apply your discount code to your order, please contact us immediately. We’ll be happy to assist you and make sure you get the best deal!

While our site usually sails smoothly, sometimes there might be a little turbulence. If you’re having trouble checking out, try these islander tips:

1. Clear your browser cache – it’s like a fresh sea breeze for your browser.
2. If that doesn’t work, try completing your purchase with a different browser (like Firefox or Chrome) or device.
3. Still having trouble? Don’t worry, matey! Contact us and we’ll dive in to help.

We’re here to make sure your shopping experience is smooth sailing!

All of our products are printed on demand and handmade specially for each customer when they order. Every design is created by Lucas Islander, ensuring unique and high-quality custom creations with no waste.

It usually takes our production team 5-7 days to craft your order. Once it ships out, you can expect to receive it in about 2 to 3 weeks.

Thank you for your patience as we bring a piece of island paradise to your doorstep!

A signature is not required when receiving the package.

🌴If your island treasure hasn’t arrived 30 days after placing your order, please let us know. While this rarely happens, we’re here to help if it does. Contact our customer support and we’ll dive right in to sort it out ASAP, ensuring you get the assistance you need.

We’re committed to bringing the island magic to your doorstep!

Once you've sailed through to Secure Checkout, enter your delivery address and continue to the shipping method.

Shipping costs are calculated and added to your subtotal in the order summary. Plus, all orders $75 and more enjoy free shipping within the continental U.S. 📦

We know you're eager to receive your island treasures! We sincerely apologize, but we do not offer express shipping at the moment. Thank you for your understanding and patience as we work to bring a piece of island paradise to you.

Sale tax rates differ by state and you'll be able to see the costs in your order summary!

To abide by the law, we do have to follow these guidelines. This is completely out of our control and we cannot alter these charges.

Yes, we do ship internationally! We're always expanding the number of countries we deliver to. Currently, we ship to the following countries:

We’re excited to share our island vibes with friends around the world!

AUSTRALIA
AUSTRIA
BELGIUM
BRAZIL
BULGARIA
CANADA
CROATIA
CYPRUS
CZECH REPUBLIC, THE
DENMARK
ESTONIA
FINLAND
FRANCE
GERMANY
GIBRALTAR
GREECE
GREENLAND
GUERNSEY
HONG KONG
HUNGARY
ICELAND
INDIA
INDONESIA
IRELAND, REPUBLIC OF
ISRAEL
ITALY
JAPAN
JERSEY
KOREA, REPUBLIC OF (SOUTH K.)
LATVIA
LIECHTENSTEIN
LITHUANIA
LUXEMBOURG
MALAYSIA
MALTA
MEXICO
MONACO
NETHERLANDS, THE
NEW ZEALAND
NORWAY
PHILIPPINES, THE
POLAND
PORTUGAL
RUSSIAN FEDERATION, THE
SAUDI ARABIA
SINGAPORE
SLOVAKIA
SLOVENIA
SPAIN
SWEDEN
SWITZERLAND
TAIWAN
THAILAND
TURKEY
UKRAINE
UNITED KINGDOM
UNITED STATES
VIETNAM
CHINA

Import duties, taxes, and charges are not included in the price of the product, nor in the price of the shipping. These charges vary from one country to another and they are your responsibility.

You could verify the charges with your country's customs office to determine what these additional fees might be.

VAT is charged on orders equal to or less than 150 EUR shipping to European Union member countries.

Customers that are members of the European Union countries are responsible for the import VAT and duties on orders over 150 EUR.

If you ordered the wrong size or color, please contact our Customer Support or email us at support@lucasislander.com. Our products are custom made just for you, so after 12 hours they will be in production and we can’t make any changes to your order.

If that’s the case, please wait until you receive it. If you're not happy with what you received, we will replace it for you.

If you're not in love with your product and would like to have it replaced or refunded, please contact our Customer Support within 30 days of placing your order. We’re here to help and ensure you get the island vibes you deserve!

🌴We apologize for any inconveniences and we’re here to help right away! If you received the wrong product or are missing an item from your order, please contact our Customer Support. We’ll be happy to assist and offer a free replacement order.

Note: All FREE items are non-refundable. However, if there's an issue with the product received, a store credit or replacement is an option.

If your order is returned because of an incorrect address, we will reship it to you and our Customer Support will reach out.

You’ll need to pay a shipping fee to cover the costs of reshipping. If you choose not to have us reship the order, we will refund you, but the refund will not include the original shipping costs.

Because all of our products are custom-printed just for you, our store doesn’t accept returns. Instead, we’ll replace defective items or incorrect orders sent to you. Just send us a photo showing the specific problem with the product and include your order number.

If you ever have an issue with your product, please let us know. We’re here to ensure you get the perfect island vibes!

Return Policy